Aggrieved customer drags Western Union, Polaris Bank to court for breach of contract


An aggrieved customer of Western Union Money Transfer, Queen Irene Cole, has dragged the world leading money transfer service, before the Ikeja magistrate court, Lagos, over alleged breach of contract.

In a suit No: MIK/3652/19 with the title ,“ Writ/Claim for Breach of Contract”, which was made available to us, Queen Irene also joined the new generation bank, Polaris Bank in the suit.

Irene who’s based in Las Vegas, claimed that she transferred the sum of 900,00 US Dollars, the equivalent of of N302, 598,45k through the Western Union Money Transfer, from Las Vegas in the United States to Lagos, on the 3rd of July, 2019, and until now, has not received they said money.

According to the business woman, upon fulfilling the conditions for their service, the Western Union Money Transfer promised her that the money would be transferred to Lagos, within minutes as the company equally sent a letter to her to withdraw the money from any local bank that is an agent of the Western Union Money Transfer.

The woman claimed that she approached Polaris Bank, at Allen Avenue, Ikeja, with the Money Transfer Control Number(withheld). But she was not given the said money as previously agreed with the Western Union Money Transfer from the Polaris Bank Plc.

She is, therefore, demanding to be paid the sum of N5,000,000,00(Five Million Naira) as general damages, including her initial N302,598.45 and the sum of N2,450 as charges for the service.

Meanwhile, in a letter, she addressed to the Manager, Polaris bank, in Allen Avenue, Ikeja, and dated the 5th of July, 2017, Queen Irene who is the Chief Executive Officer, Queen Atlantic Resorts, said it wasn’t her desire to hold Polaris Bank accountable for the Western Union’s incompetency and or, outright fraudulent activities and deprivation, but that the bank is their agent and equally liable.

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Her words: “They cannot offer me service in minutes, deprive me of my money, open me up to all kinds of liabilities and after these acts simply return my money when they feel it’s convenient for them to do so in the country of their choice as opposed to where I need it.”

“Even their liability agreement that has all the clauses for favour their constant breach of contract cannot place them above liability for their action.”

“ In any case, I have given Western Union adequate notice, of my intent to sue, notice that is commensurate, within the time frame of these international transfers.”

The case comes up at Ikeja magistrate court, Lagos, on the 30th of July, 2019.

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